77jj Casino – Privacy Policy

Who We Are

77jj Casino ("77jj", "we", "us", "our") operates the online gaming platform accessible at 77jj.one (the "Platform"). We are a Philippine Amusement and Gaming Corporation (PAGCOR)-regulated entity providing online casino, bingo, sports betting, and arcade gaming services to players in the Philippines.

For the purposes of the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations, 77jj Casino acts as the Personal Information Controller (PIC) in respect of the personal data it processes about registered users and site visitors.

Personal Data We Collect

77jj collects the following categories of personal data from users of the Platform:

Identity and Contact Information: Full legal name, date of birth, nationality, residential address (including city and province within the Philippines), email address, and Philippine mobile number (e.g., Globe, Smart, DITO subscriber numbers).

Identity Verification Documents: Government-issued photo identification (PhilSys National ID, UMID, passport, or driver's licence), a selfie or live photo for liveness verification, and any supporting documents required for Know Your Customer (KYC) compliance under PAGCOR's Anti-Money Laundering rules.

Financial Data: GCash wallet number, Maya (PayMaya) account details, BPI, BDO, or Metrobank account information (where a bank transfer is used), and records of all deposits, withdrawals, bonuses, and wager transactions on the Platform. We do not store full bank card numbers — payment processing is handled by compliant third-party payment processors.

Gaming Activity Data: Game session logs, bet history, win/loss records, game preferences, bonus usage, and account balance movements. This data is retained for regulatory purposes as required by PAGCOR.

Device and Technical Data: IP address, browser type and version, operating system, device model (e.g., Android device brand), screen resolution, time zone, and session duration. This data is collected automatically when you access the Platform.

Communications Data: Records of your communications with 77jj customer support (emails, live chat transcripts, support ticket logs), including any complaints and their resolution.

How We Collect Your Data

77jj collects personal data through the following means:

• Direct collection: When you register an account, complete KYC verification, make a deposit, request a withdrawal, or contact customer support;
• Automated collection: Through cookies, web beacons, and server log files when you browse or use the Platform;
• Third-party sources: From payment processors (GCash, Maya), identity verification service providers, and fraud detection services, to the extent permitted by law;
• PAGCOR and regulatory sources: Information shared by PAGCOR or other regulatory bodies in connection with licensing obligations, self-exclusion registries, or anti-money laundering investigations.

Why We Process Your Personal Data

77jj Casino processes your personal data for the following specific purposes:

• To register and manage your account on the Platform;
• To verify your identity, age (21+), and eligibility to use the Platform in compliance with PAGCOR requirements;
• To process deposits, withdrawals, and bonus transactions securely;
• To provide customer support and resolve disputes;
• To detect, prevent, and investigate fraud, money laundering, and other prohibited activities;
• To comply with legal and regulatory obligations, including Anti-Money Laundering Act (AMLA) reporting to AMLC and PAGCOR compliance reporting;
• To personalise your gaming experience and recommend relevant games or promotions (with your consent where required);
• To send you transactional notifications (deposit confirmations, withdrawal updates, OTP messages) via SMS to your registered Philippine number or email;
• To monitor gaming behaviour for responsible gaming purposes, including identifying signs of problem gambling.

Legal Basis for Processing

Under the Data Privacy Act of 2012, 77jj Casino processes your personal data on the following lawful bases:

• Contractual necessity: Processing required to fulfill our obligations to you under the Terms and Conditions, including account management and payment processing;
• Legal obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, and other applicable Philippine laws;
• Legitimate interests: Processing necessary for fraud prevention, security, and the general improvement of the Platform, balanced against your rights and freedoms;
• Consent: Where you have given explicit consent for specific processing activities, such as receiving marketing communications. You may withdraw your consent at any time by contacting [email protected].

Data Sharing & Disclosure

77jj does not sell, rent, or trade your personal data to third parties for commercial purposes. We share personal data only in the following limited circumstances:

• Service providers: Payment processors (GCash/GXI, Maya, partner banks), KYC/identity verification providers, cloud hosting infrastructure providers, and customer support platform providers — all bound by data processing agreements consistent with the DPA;
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and Philippine law enforcement, where disclosure is required by law, court order, or regulatory directive;
• Corporate transactions: In the event of a merger, acquisition, or asset sale, personal data may be transferred as part of the transaction, subject to the same privacy protections;
• With your consent: Any other sharing will be done only with your explicit, informed consent.

Where 77jj engages third-party processors, we ensure they implement appropriate technical and organisational measures to protect your data and process it only on our documented instructions.

Cookies & Tracking Technologies

The 77jj Platform uses cookies and similar tracking technologies to maintain session state (keeping you logged in), remember your preferences, and analyse aggregate usage patterns to improve the Platform.

Essential cookies are necessary for the Platform to function and cannot be disabled. Analytics cookies help us understand how players navigate the Platform so we can improve performance and layout. Preference cookies remember your settings such as language and game lobby filters.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent the Platform from functioning correctly. We do not use third-party advertising cookies or sell browsing data to advertisers.

Data Retention

77jj Casino retains personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Specific retention periods include:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, as required by AMLA and PAGCOR;
• Financial transaction records: Retained for a minimum of five (5) years in compliance with AMLA obligations;
• Customer support communications: Retained for three (3) years from the date of the last interaction;
• Gaming session logs: Retained for two (2) years for dispute resolution and regulatory audit purposes;
• Technical and device data: Retained for twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

Data Security

77jj Casino implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the Platform;
• At-rest encryption for sensitive personal and financial data stored on our servers;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Multi-factor authentication for internal system access;
• Regular security audits and vulnerability assessments of the Platform infrastructure;
• Incident response procedures aligned with NPC breach notification requirements.

In the event of a personal data breach that is likely to result in serious harm to your rights and freedoms, 77jj will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will inform affected users as required under the DPA.

Your Data Subject Rights

Under the Data Privacy Act of 2012, you hold the following rights in respect of your personal data held by 77jj Casino:

• Right to be informed: To know how your personal data is being processed — which this Policy fulfills;
• Right of access: To request a copy of the personal data 77jj holds about you;
• Right to rectification: To request correction of inaccurate or incomplete personal data;
• Right to erasure: To request deletion of your personal data, subject to legal retention obligations;
• Right to data portability: To receive your personal data in a structured, commonly used format;
• Right to object: To object to processing based on legitimate interests or direct marketing;
• Right to file a complaint: To lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Subject Request". We will respond within thirty (30) calendar days.

Children's Privacy & Age Restriction

The 77jj Casino Platform is strictly restricted to individuals who are 21 years of age or older, as required by PAGCOR regulations. We do not knowingly collect personal data from individuals under 21. If we become aware that personal data has been collected from an individual under the minimum age, we will immediately suspend the associated account, delete the personal data, and report the incident to PAGCOR as required.

If you have reason to believe that a minor has registered on the Platform, please notify us immediately at [email protected].

Third-Party Services

The Platform integrates with third-party services including game content providers (such as Jili, Pragmatic Play, and PG Soft), payment gateways (GCash, Maya), and technical infrastructure providers. These parties operate under their own privacy policies and 77jj is not responsible for the privacy practices of third-party providers beyond the terms of our data processing agreements with them.

The Platform does not contain links to external third-party websites. Any future integrations that involve third-party data sharing will be disclosed through an update to this Policy.

Changes to This Privacy Policy

77jj Casino may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. The date of the most recent revision is displayed at the top of this page. Where changes are material, we will notify registered users via their registered email address or through a prominent notice on the Platform. Continued use of the Platform after the effective date of any revision constitutes acceptance of the updated Policy.

Contact & Data Protection Officer

77jj Casino has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. For any privacy-related questions, requests, or concerns, please contact:

Data Protection Officer — 77jj Casino
Email: [email protected] (Subject: "Privacy / DPO")
Response time: Within 30 calendar days of receipt

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data rights have not been adequately addressed by 77jj.